Your privacy is our responsibility

1 Introduction & Scope

kux8 operates a safe and reliable online gaming and cricket betting platform for users in Bangladesh. We believe that protecting the privacy of users' personal information is a fundamental responsibility.

This policy applies to the following services:

• kux8 website and mobile version
• Account registration and login process
• Financial transactions (deposits and withdrawals)
• Customer support services
• Promotional offers and bonus programs

This policy has been prepared for individuals residing in Bangladesh and is governed in accordance with applicable data protection regulations in Bangladesh.

2 Information We Collect

kux8 only collects information that is necessary to operate the service. We do not collect unnecessary or excessive personal information.

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transaction processing)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Technical Information

• IP address and device identification information
• Browser type and operating system
• Time spent on the platform and pages visited
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and preferred game categories
• Win and loss records
• Bonus and promotional offer usage information

3 How Information Is Collected

kux8 collects user information in the following ways:

3.1 Information You Provide Directly

You provide information to us directly during account registration, profile updates, financial transactions, and when using customer support services. This collection of information is entirely based on your consent.

3.2 Automatic Collection

When you use the kux8 platform, certain technical information is collected automatically. This includes cookies, log files, and similar technologies. This information is used to improve platform performance and ensure security.

3.3 Information from Third Parties

Trusted third-party services may sometimes be used for identity verification and fraud prevention purposes. In such cases, we receive only the minimum necessary information.

4 Purpose of Using Information

kux8 uses collected information only for specified and lawful purposes. We do not sell or commercially transfer your information to third parties under any circumstances.

The main purposes for which information is used are as follows:

• Account Management: Completing registration, login, and identity verification processes.
• Financial Transactions: Securely processing deposits and withdrawals and preventing fraud.
• Service Improvement: Analyzing user experience to improve platform quality.
• Customer Support: Resolving issues and responding to inquiries.
• Security & Compliance: Preventing unauthorized access and complying with applicable regulations.
• Responsible Gaming: Identifying unusual gaming behavior and providing assistance to users.
• Promotional Communication: Sending relevant offers and updates where you have given consent.

5 Data Security Measures

kux8 follows industry-standard technical and administrative measures to protect users' information.

5.1 Encryption Technology

All data transmission on the platform is secured through SSL encryption technology. This ensures that your personal and financial information remains safe across any network.

5.2 Access Controls

Only staff members who need access to your information to carry out their duties are permitted to access it. All staff are bound by strict confidentiality agreements.

5.3 Data Storage

Your information is stored on secure servers and regular security reviews are conducted. We ensure appropriate agreements are in place when using third-party data centers.

5.4 Response to Security Breaches

If a data breach occurs, we will notify affected users as soon as possible and take immediate steps to limit the damage.

6 Information Sharing & Disclosure

kux8 does not share user information with third parties except in limited and specific circumstances.

6.1 Service Provider Partners

Necessary information may be shared with trusted service providers for payment processing, identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements.

6.2 Legal Obligations

Information may need to be disclosed in response to court orders, lawful requests from law enforcement agencies, or as required by applicable law. In such cases, we provide only the information legally required.

6.3 Business Restructuring

In the event of a business merger or acquisition, users' information may be transferred; however, the protections of the existing privacy policy will continue to apply.

Outside of the above circumstances, your information will not be sold, rented, or transferred to third parties for marketing purposes under any circumstances.

7 Cookie Policy

Cookies and similar technologies are used on the kux8 website. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform; the site will not work properly without them.
• Functionality Cookies: Help remember your preferences and settings.
• Analytical Cookies: Help us understand how users are using the platform and are used to improve service quality.

7.2 Cookie Management

You can control or delete cookies at any time through your browser settings. However, disabling certain cookies may limit some platform functionality.

8 Data Retention Period

kux8 retains your information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

• Information of active account holders is retained for as long as the account remains active.
• Even after account closure, certain information may be kept for a specified period as required by legal obligations.
• Financial transaction information is retained for the period required under financial regulations.
• Technical logs are generally retained for a short period and then deleted.

9 User Rights

As a kux8 user, you have the following rights over your own information:

9.1 Right of Access

You may request from us at any time what information we hold about you. If you contact the support team, we will respond within a reasonable time.

9.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will make the correction promptly after verification.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing transactions.

9.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will respect your objection and take the necessary steps.

9.5 Right to Withdraw Consent

For any data processing carried out on the basis of consent, you may withdraw your consent at any time. However, processing completed before withdrawal will remain valid.

To exercise the above rights, use the contact details provided below.

10 Protection of Minors' Information

kux8 provides services only to individuals aged 21 or older. We do not knowingly collect information from minors.

If we become aware that information about a minor has been collected inadvertently, we will immediately delete that information and close the associated account. Age verification is an integral part of our registration process.

11 International Data Transfers

Depending on the nature of the service, information may in some cases be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that:

• Adequate data protection measures are in place in the destination country or organization.
• Appropriate agreements or legal arrangements are in effect for the transfer of information.
• The protections of this privacy policy continue to apply to transferred information.

12 Policy Changes & Updates

kux8 reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Publish the updated policy on the website.
• Update the "Last Updated" date at the top of the page.
• Notify registered users by email in the case of significant changes.

If you continue to use the platform after an update, you are considered to have accepted the revised policy. We therefore recommend visiting this page regularly.

13 Contact Us

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact our support team. kux8 provides support 24/7 in both Bengali and English.